Political, charitable, debt collection, informational, and survey calls are also allowed if they are placed directly by an organization, but not if they are handled by a contractor who provides telemarketing services. But business calls related to retail sales of nondurable office or cleaning supplies (anything that must be replaced when depleted) are not exempt and must comply with the TSR. In other words, in addition to accessing the national registry you also need to maintain your company’s own do not call list.īusiness-to-business calls are generally exempt from the National Do Not Call Registry. You must also stop calling when a consumer specifically requests it even if he is not listed on the registry. In any case, during the business relationship period you must stop calling if the consumer makes a specific request to do so. A business relationship is also established for 3 months from the day a consumer makes any inquiry or submits an application. The consent needs to include the phone number to which calls may be made and the consumer's valid physical or electronic signature.Ī business relationship lasts for up to 18 months after the consumer’s last purchase, last delivery, or last payment for goods or services. You can also call consumers on the registry if they gave you express written consent to do so. Telemarketing calls are only allowed to numbers not listed on the National Do Not Call Registry or to consumers that your company already had an existing business relationship with. Registry Compliance for Telemarketers and Sellers So registering could help with reducing the number of robocalls and unwanted telemarketing calls, but consumers still have to be proactive and should use call blocking and labeling options such as the ones listed here or here. The problem is that illegitimate parties who aim to scam consumers will ignore the registry and hide their true identity, making it very difficult for consumers to report, especially when scammers operate and call from overseas. It does create deterrence for real companies who could be subject to heavy fines for placing sales calls to numbers on the registry. The registry is not a tool for blocking telemarketing calls but it allows consumers to file complaints against companies who still contact them with sales calls after their registration.
FREE CALLER REGISTRY REGISTRATION
It may take up to 31 days for the registration to become effective as this is the time frame telemarketers have for updating their telemarketing phone lists.Īfter 31 days consumers should expect telemarketing calls only if they have provided written consent to do so or from companies who they already had an existing business relationship with.
FREE CALLER REGISTRY FOR FREE
It lists residential and private mobile phone numbers whose owners opted out of receiving telemarketing calls.Ĭonsumers can add their numbers to the registry for free on this web page or by calling 1-88 from the number they want to add. It was created by the Federal Trade Commission (FTC) and went into effect in 2003 to help consumers deal with unwanted sales calls.
The National Do Not Call Registry is part of the broader Telemarketing Sales Rule (TSR) regulation. We recommend you do additional reading and carefully review the topic using FTC and FCC resources as such this article, these FAQs, and this regulation text.
It may not necessarily include or be up to date with all the related requirements or apply to all situations.
Registry Compliance for Telemarketers and Sellers.
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